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HOME CARE SERVICES MANAGER (Massereene Manor)

Job Title: Homecare Service Manager

Reports to: Operations Manager

Location: Massereene Manor Nursing Home, Antrim

Hours: Full-time – 37.5 hours per week (with work required on a rota basis to cover ‘on call’ at weekends)

Remuneration: £24,000 – £28,500 + official mileage and generous overall benefits package

 

Job purpose:

Hutchinson Care Homes, At Home Service, has an excellent opportunity for a dynamic, dedicated leader, with a passion for delivering high quality care. We aim to recruit an inspirational experienced Manager, who will bring energy, vision and strong operational management experience to this vital role. Supported by the Directors for strategic guidance, the Manager will be in charge of office and care staff in all day-to-day affairs and will help develop the longer-term ambitions of this thriving business.

Key tasks and responsibilities:

  • Ensure Hutchinson Care Homes values: Caring, Respect, Integrity, Diversity and Inclusion, are underpinned in all aspects of the Care Home’s daily working life and are ‘living and breathing’ in the workplace.
  • Lead the Hutchinson at Home Care staff team in providing an exceptional quality of service to our clients.
  • Implement the formal business objectives developed, in liaison with the Group Operations Manager & Directors.
  • Play a key role in contributing to H@H’s operational and strategic plans
  • Represent H@H’s in the public arena with key stakeholders.

 

Operational Management:

  • Provide leadership and direction to staff, in order that they deliver a quality care service, that both supports clients and ensures carers are well managed and controlled.
  • Maintain and improve H@H’s internal operations, so that processes and systems are clear, positive and efficiently carried out.
  • Ensure that the staff rota is fully maintained to ensure continuous service delivery.
  • Oversee and participate in the provision of ‘on call’ services to staff and clients.
  • Regularly review and develop policies and procedures to reflect continuous improvement and to keep updated with current legislation.
  • Maintain links within the wider Hutchinson Group and enhance relationships with other aspects of the service provided.
  • Ensure all complaints are managed in accordance with, Hutchinson Care Homes, policies and procedures, whether formal or informal.

Quality Control

  • Continually evaluate the quality of service provided in the office and in the homes of clients, in a consistent manner.
  • Develop key performance indicators to support the H @ H Service.
  • Measure and report performance against the agreed indicators, in order to support and guide staff to continuously improve.
  • Report to Groups Operations Manager, Directors and the Senior Team on actual delivery against targets, using the information to make recommendations for change and to influence policy and business decisions.
  • Provide a system of audits and checks to minimise the possibility of abuse for those clients most at risk, in particular taking financial advantage.
  • Fully engage and support all reviews of the Service that take place, both planned and unplanned, considering the feedback given, proactively putting in place necessary action plans.

 

 

Administration

  • Ensure efficient recording and reporting processes and systems are in place to enable the effective management of all aspects of the business.
  • Provide financial oversight of daily expenses and ensuring projects are within agreed budgets.
  • Verify the care information, that determines client invoices and that staff payroll is accurate and timely.
  • Ensure integrity, accuracy and attention to detail, of information and availability of real time reporting.

 

Staff Management & Development

  • Identify and develop staff roles and responsibilities within the team structures to underpin the operational development.
  • Provide leadership and direction for team, managing the day to day running of the staff team. Supporting, motivating, coaching and ensuring excellent standards are delivered at all times, through day to day communication, team meetings, training, supervision and appraisals, return to work interviews, disciplinary, grievance and general policies and procedures as required and rigorous induction of new staff.
  • Encourage individuals and teams to find their own solutions and to take responsibility for their work.
  • Form a cohesive unit with shared values and direction that connect with Hutchinson Care Homes, core values and vision.
  • Proactively maintain knowledge and practice of all statutory procedures.
  • Take a proactive approach to the learning and development of both individual staff members and the team as a unit, supporting knowledge management and coaching practices.
  • Ensure effective management of the team on a daily basis, taking action where necessary with the support of HR and the Senior Management Team.

Represent H@H in the public arena

  • Represent Hutchinson at Home as required by attending meetings, conferences and networking opportunities to promote and raise awareness of services delivered by H@H.
  • Establish effective relationships with key external stakeholders, including relevant professional bodies and the statutory regulators
  • Become the professional focus for H@H’s services, in particular as regards client enquiries and visitors to the office including care workers.
  • Uphold the highest ethical standards, observe confidentiality, exercise discretion and maintain the ethos of the company.
  • Ensure H@H’s remains at the forefront of community care services in the area, taking responsibility for the quality and effectiveness of outgoing communications and marketing material.

 

Meet all regulatory requirements

  • Apply to the RQIA for approval as H@H’s official Registered Manager taking responsibility for the regulatory tasks this entails, including such matters as the protection of vulnerable adults, risk assessments and the reporting of incidents.
  • If not already held, undertake the required qualification to act as Registered Manager within an agreed timeframe.
  • Ensure compliance with the Care Standards’ and act upon any requirements that may be applied by the Care Inspectorate.

 

Business Development

  • Act as the focal point to gather relevant information and trends from all areas of the business, starting with clients and carers and including external sources and previous experience.
  • Play a key role through regular communication in developing and maintaining a current business plan, in conjunction with the Group Operations Manager & Directors.
  • Take responsibility for the delivery of the agreed business objectives.
  • Ensure that the business plan and its objectives are understood, delivered, communicated and monitored through the team.

Other

  • Undertake any other duties that may be required within the business


 

 

Person specification

Essential Criteria

  • Hold a recognised management qualification (QCF 5 and/or a relevant social work/nursing qualification)*
  • Be aware of and have relevant knowledge of the National Policy Agenda, relating to community care and the regulation of care services
  • Have 3 + years managing a team of staff (2 + staff)
  • Proven experience of working with care planning and rotas
  • Proven experience of managing a customer orientated service
  • Proven experience of managing budgets and financial information
  • Proven experience in working effectively under pressure while managing a wide-ranging workload
  • Proven organisational and planning ability
  • Can demonstrate sound and relevant business acumen
  • Excellent communication and presentation skills
  • Competent in the use of full suite of Microsoft Office or similar package
  • Proven experience in dealing with change in the workplace in a positive and constructive manner
  • Proven experience in working independently as well as with a team
  • Proven experience in analysing information and making decisions, standing over decisions taken
  • Proven experience in influencing and persuading others

*Candidates who have not yet achieved these qualifications may still be considered, depending on their experience.

 

Desirable Criteria

  • A full clean driving licence
  • Experience in developing and securing new business.

Please email recruitment@hutchinsoncarehomes.com for an application form.

Closing date: Tuesday 22nd May by 4pm (no late applications will be accepted)