Patient Guide

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The management and staff sincerely hope that you and your relatives will find a happy, relaxed, and friendly atmosphere in Clareview, which offers sanctuary from anxiety and stress.

Summary of Our Statement of Purpose

We aim to provide the highest standard of nursing care, coupled with the highest quality of life for our patients in a flexible and safe homelike environment.

We focus on six basic values, which we consider underpin quality of life:

  • Privacy – Freedom from intrusion or public attention
  • Dignity – A respect for each person’s uniqueness and personal needs
  • Independence – The ability to act and think without reference to others
  • Choice – Providing opportunities to select from different options
  • Rights – Maintaining all entitlements irrespective of age or circumstances
  • Fulfilment – Realising personal aspirations in day to day life

Clareview is part of the Hutchinson Homes Limited group of nursing homes, the other homes in the group being, Ballyclare (also in Ballyclare),  Antrim, Massereene Manor and Clonlee (in Antrim), and Drummaul House and Glenkeen (in Randalstown), with the registered persons for all 7 homes being Mrs Janet Montgomery and Mrs Naomi Carey.

The Nurse Manager in Clareview is Mrs. Sharon Bell

On Admission

Every effort will be made to accommodate you in the room of your choosing. Should your selected room be unavailable, we would ask that you take an alternative, until the room of your choice becomes available.

Relatives / Residents Meetings

The Nurse Manager organises formal meetings on a quarterly basis with residents/relatives to discuss quality of services and facilities. Details of of dates can be found on the relative’s notice board within the home. Minutes of meetings will be displayed on the appropriate notice board.

Life Story Book

We ask families to assist with the completion of a life storybook for each patient that includes; likes/dislikes, pastimes, family history, work history. This information helps staff build a picture
of the individual, and highlights topics of conversation.

Gifts to Staff

It is our policy that individual employees cannot accept gifts from patients or relatives.
Any gift or donation, to the home or staff, must first be agreed by the Nurse Manager.

Emotional and Spiritual Support

Individual needs are many and varied. We respect the expressed emotions and beliefs of our patients. Where necessary, support is offered in keeping with our caring environment, and there
is no discrimination on any grounds. Bearing in mind religious and cultural factors, we make arrangements to support the spiritual needs of all.

Inspection of the Home

The home will be inspected four times per year by the home’s regulatory body, The Regulation
and Quality Improvement Authority. Two inspections will be announced, with notices displayed
in the home to inform relatives, and invite them to meet the inspector should they so wish.
Formal written reports detailing the findings of the inspections will be available on display on
the relative’s notice board.

Valuables

Patients can keep valuables or small amounts of money in the locked cupboard provided.
We would however discourage on the grounds of security, expensive items and large amounts of cash to be retained in this way. A safe is available centrally for the storage of jewellery, cash etc.

Laundry

In an attempt to avoid clothes being misplaced or lost, we would ask that all garments brought in are clearly labelled, or given to staff for marking. We can order nametapes for you at a reasonable cost. We would also suggest that all clothing is robust in terms of being machine washable, and that dry clean items are unsuitable.

Mail

You may receive personal mail addressed to the home, however, with your agreement, we may
on occasions have to open mail in connection with medical appointments, results, etc.

Hairdressing

A Hairdresser will visit the home on a weekly basis. Should you wish to have your hair styled, a request should be made to your Named Nurse.

Fees

A separate information sheet is available from the Nurse Manager detailing arrangements for fees, methods of payment, Health Trust contributions etc. The Nurse Manager will be happy to explain the process, and answer any questions on this matter.

Pets

Unfortunately we cannot allow pets to live in the home, however we have no problem with families arranging to bring pets to visit. We encourage patients to bring with them personal items such as photographs, ornaments, small pieces of furniture. There may be occasions when it will be necessary to transfer you from your room temporarily. e.g. maintenance or decorating. Should this occur, we will do everything to make the transfer as short as possible.

Planning of Care

The members of the care team will consist of: Nurse Manager, Deputy Nurse Manager, Staff Nurses, Enrolled Nurses, and Care Assistants. The Nurse allocated to you is called your Named Nurse. They will soon become a familiar face and will answer any queries or anxieties you or your relatives may have. Each patient has their care carefully planned, (a process in which the patients views and considerations are an integral part), and the plan is reviewed as necessary to maintain the highest standard of care. With the patient’s agreement, their next of kin are welcome to attend these reviews. The Nurse Manager will have overall responsibility for your stay. She will be available to listen to you needs, and to ensure your stay is a happy one.

Day Care Facilities

Clareview is able to facilitate day care for people who require care and companionship or supervision during the day. The facility offers relief to family and care givers and may allow them the freedom to go to work, handle personal business or just relax while knowing their relative is well cared for and safe.

Access to Files

Patients may have, on request, full access to their personal record or any part of it. A patient may also authorise, in writing, a relative to have such access. Where a patient cannot request such access, or give written authorisation, the Home will take all reasonable steps to ensure that relatives are fully informed whilst protecting the rights of the patient to privacy and confidentiality.

Patient Rights

All patients retain their citizens rights when they enter the home, and we undertake to safeguard these rights and facilitate the patients in exercising them.

Staff

We recruit in a professional manner, and we provide suitable training programmes for staff, thereby ensuring that they receive all the skills and knowledge they require to be effective carers.

There is a uniform policy to help distinguish different staff roles:

  • Nurse Manager – White top and black trousers
  • Deputy Nurse Manager – Navy dress & belt with black shoes
  • Staff Nurse (F) – Blue dress, dark blue belt with black shoes
  • Staff Nurse (M) – Black trousers, white tunic & dark blue epaulettes
  • Enrolled Nurse – Blue dress, matching belt, black shoes
  • Care Assistants (F) – White dress & shoes, pale blue belt & epaulettes
  • Care Assistants (M) – Black trousers, white tunic, pale blue epaulettes
  • Activity Therapist – Pale blue checked dress
  • Kitchen Staff (F) – White dress & tabard, & white hat
  • Kitchen Staff (M) – Black trousers, burgundy apron, & white hat
  • Catering Assistants – White dress & tabard, & white hat
  • Housekeepers – White dress with pale pink tabard

Medication and Health Care

All of the patients needs with regard to medication and / or health care are effectively managed. This will be facilitated by arranging the necessary appointments with your G.P., Social Worker, Community Psychiatric Nurse, Dentist, Podiatrist, Physiotherapist, Occupational Therapist, Optician, or Psychiatrist.

Diet

Fresh home cooking provides a nourishing and varied menu, with special diets catered for as necessary. The menu operates on a 3 week cycle, with a choice of 2 dishes at lunchtime and in the evening each day. If neither dish is suitable the cook will endeavour to find an acceptable alternative.

Visitors

We have open visiting, but would ask that all visitors and relatives leave by 9.30pm thereby allowing time for the day to conclude peacefully. Visitors are also asked to take note of and co-operate with the content of the Visitors Policy displayed in the entrance hallway advising of; signing in/out, access restrictions, smoking policy, infection control, and fire / emergency evacuation measures.

Electrical Equipment

To meet statutory safety requirements, any electrical equipment brought in for patients use must be “kite” / CE marked, and will be subject to a Portable Appliance safety test.

Activities

Your recreational needs, hobbies, and any interest you may wish to pursue will be discussed with you. An Activity Therapist in the Home organises a varied range of activities and crafts for all. Outings will be arranged regularly whenever possible. A patients comfort fund exists, the principle role of which is to assist in the provision of comfort and social stimulus to patients and their families through activities and outings. In order to fund such activities, nursing home staff organise various fund raising events.

Comments, Suggestions, Compliments, & Complaints

If you are not happy with any aspect of the care, treatment or indeed service we provide for you, you should in the first instance raise the matter with the member of staff concerned, or their line manager, which may be the staff nurse in charge. This is to ensure your complaint will be dealt with as soon as possible. You may also ask any member of staff for a copy of the policy document for dealing with comments, suggestions, compliments and complaints. We welcome all forms of feedback.